Refund policy

If you are not completely satisfied with your purchase please let us know at shine.co.jewellery@gmail.com, simply return the item(s) to us in their original condition and packaging within 30 days of receipt, ensuring you repackage the returns appropriately to prevent any damage occurring in transit. Once your goods are accepted back into stock you will be issued with a refund within 28 working days. Our policy lasts 30 days and we are unable to offer you a refund or exchange after this time.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

* We are unable to offer returns on earrings by law, unless faulty.

* Please note that we do not cover the delivery cost of any returns. Items can only be returned if they're in perfect condition, so please ensure that they are packed well. We reserve the right to refuse a return on any item which is not in the right condition.

* Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging, as failure to do so may result in us being unable to accept the returned item.

In all circumstances we strongly advise you use a trackable, insured service. We cannot take responsibility for items lost or damaged during transit.

All refunds will be issued in the same form as the original payment.

Sale items (if applicable) 
Only full priced items may be refunded, unfortunately sale items cannot be refunded.